SCHEDULING AND CANCELLATIONS
Existing clients may reserve appointments online while new clients are asked to contact us by phone so that we can be sure to choose the best treatment for your needs. Upon booking, a major credit card is required in order to confirm your appointment. A minimum of 24 hours' notice must be given to cancel or reschedule an appointment to avoid being charged 50% of the treatment price to the card holding your reservation.
No-shows who fail to contact us on or prior to the day of their appointment will be charged the full price of their reserved treatment.
SPECIAL COLD AND FLUE SEASON POLICY Dec-Feb
In an effort to reduce transmission of colds and flue during the winter months, we ask that you please reschedule your appointment if you are not feeling well, even if it's just a tickle in your throat. The usual cancellation policy and fee will be waived for anyone who has fallen ill.
Please arrive at least 5-10 minutes prior to your scheduled appointment so you can fill out new client intake forms, use the restroom, and complete any unfinished business on your phone. Regretfully, late arrivals may be subject to reduced treatment time, or in the case of 15-30 min appointments, you may be asked to come back at a later time or date in order to remain on schedule for the rest of that day's guests.
We allow service animals and occasionally some well behaved pets on leashes, HOWEVER, not all guests are comfortable having pets in the salon during their appointments, due to allergies or fear. Therefore, if you would like to bring your pet, please ask us PRIOR to your appointment.
CLIENT INTAKE FORMS (links below)
Each new client is required to fill out an intake form prior to their first service. The form includes contact information and basic health questions. This information helps us to ensure each client's comfort and the best possible result from each treatment. The privacy of our clients is extremely important to us, therefore information gathered on the intake forms will be kept confidential and will not be released to any third parties unless required by law.
IN THE TREATMENT ROOM
To maintain a tranquil atmosphere in the treatment room, we ask that you silence your mobile phones and electronic devices.
SERVICES AND PRICES
We reserve the right to modify, discontinue or change services and prices without notice to ensure the maximum standards of service and quality are being met.
We work hard to provide you with best possible experience. While gratuity is optional and at your discretion, it is always appreciated and received with gratitude. hard to help you achieve a higher state of happy. The industry standard is 15-20% of the full price of the service(s) provided.
Unopened, unused skin care products may be returned within 30 days of purchase for a refund or store credit. Return shipping cost is non-refundable and paid by the customer. Regrettably, we cannot accept the return of opened or partially used products. Exceptions can be made only in the event of a product defect.
In-salon we accept all major credit cards, Bora Lea gift certificates and of course, cash. Sorry, we do not accept personal checks or Traveler's checks.