POLICIES
SCHEDULING AND CANCELLATIONS
Bora Lea provides services by appointment only. Appointments may be booked online or by phone. At the time of booking, all clients will be asked to provide a major credit card to secure and confirm your appointment. Your credit card will be charged ONLY in case of no-show or same day cancellation, in accordance with our 24hr cancellation policy.
A minimum of 24 hours notice must be given to cancel or reschedule an appointment. Late cancellations will be charged 50% of the reserved treatment price. Same-day cancelations and no-shows will be charged the full price of their reserved treatment.
COLD AND FLU (AND COVID-19) POLICY Nov-Feb
In an effort to reduce transmission of colds and flu and other contagious respiratory diseases, we ask that you reschedule your appointment if you are not feeling well in the days prior to your appointment, even if it's just a tickle in your throat. The usual 24hr cancellation policy applies, however, any applicable fee may be applied as a one-time credit to your rescheduled appointment.
ARRIVAL TIME
Client should arrive at least 5 minutes early to fill out new client intake forms, use the restroom, and complete any unfinished business on your phone. Regretfully, late arrivals will be subject to reduced treatment time, or if arriving 10+ minutes late you may be asked to reschedule and will be charged a late-cancellation fee.
We will not delay the appointment start-times of client who are on time in order to accommodate those who are late.
PETS
We allow service animals and occasionally some well behaved pets on leashes, with advanced request. Not all guests are comfortable having pets in the salon during their appointments, therefore, if you would like to bring your pet, please ask us PRIOR to your appointment.
CLIENT INTAKE FORMS (links below)
Each new client is required to fill out an intake form prior to their first service. The form includes contact information and health-related questions. This information helps us to ensure each client's comfort and the best possible result from each treatment. The privacy of our clients is extremely important to us, therefore information gathered on the intake forms will be kept confidential and will not be released to any third parties unless required by law.
*COVID-19 UPDATE: All clients are required to complete a Covid-19 health-related questionnaire, have their temperature measured and sign an informed consent waiver prior to treatment. We cannot treat those who refuse to complete and sign the form(s) upon arrival.
IN THE TREATMENT ROOM
To maintain a tranquil atmosphere in the treatment room, we ask that you silence your mobile phones and electronic devices.
SERVICES AND PRICES
We reserve the right to modify, discontinue or change services and prices without notice to ensure the maximum standards of service and quality are being met.
GRATUITY
We work hard to provide you with best possible treatment experience. While gratuity is entirely optional and at your discretion, it is always appreciated and received with gratitude. The industry standard is 15-20% of the full price of the service(s) provided.
PRODUCT RETURNS
Unopened, unused skin care products may be returned within 30 days of purchase for store credit. Return shipping cost is non-refundable and paid by the customer. Regrettably, we cannot accept the return of opened or partially used products. Exceptions can be made only in the event of a product defect.
PAYMENT
In-salon we accept cash, all major credit cards, Zelle, Venmo and Bora Lea gift certificates. We do not accept personal checks from new clients.
Bora Lea provides services by appointment only. Appointments may be booked online or by phone. At the time of booking, all clients will be asked to provide a major credit card to secure and confirm your appointment. Your credit card will be charged ONLY in case of no-show or same day cancellation, in accordance with our 24hr cancellation policy.
A minimum of 24 hours notice must be given to cancel or reschedule an appointment. Late cancellations will be charged 50% of the reserved treatment price. Same-day cancelations and no-shows will be charged the full price of their reserved treatment.
COLD AND FLU (AND COVID-19) POLICY Nov-Feb
In an effort to reduce transmission of colds and flu and other contagious respiratory diseases, we ask that you reschedule your appointment if you are not feeling well in the days prior to your appointment, even if it's just a tickle in your throat. The usual 24hr cancellation policy applies, however, any applicable fee may be applied as a one-time credit to your rescheduled appointment.
ARRIVAL TIME
Client should arrive at least 5 minutes early to fill out new client intake forms, use the restroom, and complete any unfinished business on your phone. Regretfully, late arrivals will be subject to reduced treatment time, or if arriving 10+ minutes late you may be asked to reschedule and will be charged a late-cancellation fee.
We will not delay the appointment start-times of client who are on time in order to accommodate those who are late.
PETS
We allow service animals and occasionally some well behaved pets on leashes, with advanced request. Not all guests are comfortable having pets in the salon during their appointments, therefore, if you would like to bring your pet, please ask us PRIOR to your appointment.
CLIENT INTAKE FORMS (links below)
Each new client is required to fill out an intake form prior to their first service. The form includes contact information and health-related questions. This information helps us to ensure each client's comfort and the best possible result from each treatment. The privacy of our clients is extremely important to us, therefore information gathered on the intake forms will be kept confidential and will not be released to any third parties unless required by law.
*COVID-19 UPDATE: All clients are required to complete a Covid-19 health-related questionnaire, have their temperature measured and sign an informed consent waiver prior to treatment. We cannot treat those who refuse to complete and sign the form(s) upon arrival.
IN THE TREATMENT ROOM
To maintain a tranquil atmosphere in the treatment room, we ask that you silence your mobile phones and electronic devices.
SERVICES AND PRICES
We reserve the right to modify, discontinue or change services and prices without notice to ensure the maximum standards of service and quality are being met.
GRATUITY
We work hard to provide you with best possible treatment experience. While gratuity is entirely optional and at your discretion, it is always appreciated and received with gratitude. The industry standard is 15-20% of the full price of the service(s) provided.
PRODUCT RETURNS
Unopened, unused skin care products may be returned within 30 days of purchase for store credit. Return shipping cost is non-refundable and paid by the customer. Regrettably, we cannot accept the return of opened or partially used products. Exceptions can be made only in the event of a product defect.
PAYMENT
In-salon we accept cash, all major credit cards, Zelle, Venmo and Bora Lea gift certificates. We do not accept personal checks from new clients.
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